ITC WHEN MONEY WAS PAID

<p>I have signed up with discovery for medical aid for my son and myself in December 2015 for R1040 a month. Unfortunately my son had to spend about 2 weeks in hospital from December 2015 to Jan 2016 regarding his tonsils. </p> <p>In Jan Discovery did not take the debt order of R1040.00 and wrongfully on my part I did not think anything of it. So came Feb and Discovery contacted me saying that I need to pay them R2266.00. I could not understand why R2266.00 and not R1040. Discovery then only informed me that I have missed the payments of two months and I have to pay. I consulted then with a call centre agent and the person told me that the fees for the medical aid goes up every year, and so I missed the Jan Payment and Feb Payment as the monthly fee is now R1133.00. I Disputed the situation and told the consultant I want to cancel my medical aid with them and I was told someone will get back to me, I was furious as when I took out this scheme no one told me that the fees will go up with +_ R100 with me only being with them for ONE MONTH (to me that is unfair as they could have waited a year to put up my monthly fees, and no one had notified me that it will go u in a months time) ... So no one got back to me for a few months and being the busy person I am, I could not phone or contact Discovery back. So in May, Discovery phoned again, saying that I owe them R4532.00, for Jan – April as I missed the 4 Months payments I disputed the situation again, as I could not understand, I asked to cancel the medical aid but now I owe them 4 Months, once again I was told someone will get back to me. I then Received an SMS a few days later, saying that because I refuse to pay the R4532.00 I have to pay R10950.00 for the hospital costs. I was boiling and decided to phone discovery myself and demanded to speak to a Manager, when I reached the manager I told him I want to speak to his manager, after going through a few Managers I reached a Rozane Govender. Rozane looked through my account with them and even told me that she understands my situation and she can understand that its unfair to up the fee if I was only with them for a month, and so because my son was in hospital, I need to pay R2266.00 and then the claims will be settled and I can move on to another medical aid. So I paid the R2266.00 and sent proof of payment and a Health declaration and everything was settled. So a few months ago, the beginning of July, I receive a sms from ITC saying that I have been handed over by Discovery for R10955.50. I phoned discovery and got to a Call centre witch refused to put me through to the finance department, instead they tried to sell me a medical aid AGAIN. I then decided to go to Discovery’s website, get all the email addresses and email the whole of discovery to see who will contact me back, within a half an hour Rozane phoned me and apologized and she said she will sort it out. Then two weeks ago, Rozane phoned saying that I will be off of ITC the following Monday and that she will send me proof. ITC keeps Calling, sending me Sms’s and when I tell them to speak to Rozane Govender at Discovery they say that they do not deal with Discovery Directly, and that if I have spoken to Rozane I need to provide them with proof to say that the situation has been settled, so I emailed the WHOLE discovery again, and within a half an hour, Rozane phoned me back, and so I told her that I do not want to speak over the phone and she should email me, her response was that se does not know why ITC is still phoning me, but she will contact them again and send me the proof. I am DONE with Discovery and I can not handle being 22 and being on ITC because the people who are supposed to be “the Grown- ups” in this era is to **** *********** to fix the mistakes they have made, but when the client actually gets upset, because of the mistake they have made the client gets a huge attitude. *** I hope this situation will get sorted out as this is pathetic discovery. I feel it iss unfair as Rozane refused to take me off of ITC before she allocated the claimes and the amount paid again. </p>