It takes hours of calls and plenty of emails just to try get a claim processed

Item: Discovery Health
Rating: 1
Author: jenge J

<p>I have tried to put 2 claims through which was rejected because their system compresses it to a level that it is unreadable. More than one specialist call centre agent confirmed it is a problem with the capturing system and not my email. But yet is the claims to be processed.</p>

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

21 Jul 2017, 14:21

Dear chris-jenge-engelbrecht

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply21 Jul 2017, 14:21

Official

Dear chris-jenge-engelbrecht

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

25 Jul 2017, 14:57

Dear chris-jenge-engelbrecht

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Jul 2017, 14:57

Official

Dear chris-jenge-engelbrecht

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

jenge J's updateReviewer Update

25 Jul 2017, 15:01

Hi,

Thank you. This could have been avoided if your internal processes allowed for it

jenge J's update25 Jul 2017, 15:01

Reviewer Update

Hi,

Thank you. This could have been avoided if your internal processes allowed for it