It seems much easier to con old people

Even worse than I thought. Very quick to take your money and give flowery explanations how they provide the best service. Unfortunately, once you sign up you're in for a surprise if you have a query. I have been chasing a query for months... including hours on the phone, being passed from one person to another because it's always a different department. After posting my problem publicly, I at least got a call, but basically told 'tough luck'.... Discovery should feel embarrassed by their response, and that they seem quiet comfortable taking advantage of older people by trying to refer to technicalities and not addressing the medical issue which should have been covered.