1 reviews | Active since Aug 2015
IT'S ALL ABOUT THE MONEY
My parents aged 83 and 94 respectively were summarily cut off from any medical benefits due to some glitch with the debit order, without so much as a phone call. These are two people who have been clients of Discovery for over 20 years and who would have been shipped off to a Government Hospital and turned away from a Private Hospital had an emergency occurred. This is despicable and totally unacceptable and goes to prove without a shadow of a doubt that IT'S ALL ABOUT THE MONEY. The ludicrous and completely unsatisfactory 'explanation' given by the poor sod on the phone was that they 'couldn't possibly' call everyone whose debit order was returned as they have too many clients. REALLY????? Edgars calls me at least 3 x a week if I don't pay my monthly account installments on time and I owe them R300 a month!!!! Lack of staff is the weakest excuse ever. Edgars is dealing with a possible bad debt if I don't pay my account - Discovery is dealing with life and death. Get a grip Discovery, your billion rand a year profits show exactly where the focus lies - with the bank account. ANY client whose account is suspended DESERVES a phone call at the very least. DISGUSTED !!!!!
Thank you for your comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written permission from the policy holder providing you with consent. I confirmed that I have contacted the policy holder and obtained verbal consent to assist with this query. Please be aware that the verbal consent is only valid per query and for longer consent we will need the applicable form to be completed which you advised you already have a copy of.
We collect premiums on a monthly basis from the bank account that the policy holder provides to us. In the case that the debit order is unsuccessful, we will suspend the membership between the fifth and seventh day and the member will be notified via SMS and/or email as soon as the suspension occurs.
We confirmed that the premium has since been paid and the membership reactivated.
Regards
Annelize
Thank you for your comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written permission from the policy holder providing you with consent. I confirmed that I have contacted the policy holder and obtained verbal consent to assist with this query. Please be aware that the verbal consent is only valid per query and for longer consent we will need the applicable form to be completed which you advised you already have a copy of.
We collect premiums on a monthly basis from the bank account that the policy holder provides to us. In the case that the debit order is unsuccessful, we will suspend the membership between the fifth and seventh day and the member will be notified via SMS and/or email as soon as the suspension occurs.
We confirmed that the premium has since been paid and the membership reactivated.
Regards
Annelize