It gets interesting every time

So discovery didn't pay yet another of my son's chronic claim. First reason for the none payment was that the Dr's Practice number is invalid or not on the invoice. I highlighted the practice number and re-submitted, then they came back and said they are not paying because I have no savings. Then I told them this is a covered chronic condition. So after confirming that this claim should be reimbursed... I got a call again today where I was advised that the reason the claim was not processed is because the claim was under my name and not my son's name. When I asked who made the mistake.. I was told that it was the Dr's fault as it was an electronic claim. I am like: this was not an electronic claim by the Doctor I am the one who submitted the invoice and you all can see the patient's name on the invoice they advised that they will reprocess the claim. I am not sure if the person who captured my claim was drunk or what, first there was no practice number, secondly I am the patient. Wonder what is next. You all are losing the plot. I will be moving to Bonitas from Jan :) Don't bother contacting me there is someone already assisting me with this, though your service is generally bad at least the person assisting is friendly, I will give you that. I just wanted to leave a review of your service.