1 reviews | Active since Apr 2014
It doesnt get any better
I hate Discovery keycare with passion i had no clue i was going to get this ill and i did now i can see how low this plan is, i pay money and i get nothing out of it. I always have to end up paying more money. Why are we not given flexibility to change our plans when we want ? i called Discovery and they told me i cannot upgrade my plan. I have a very serious condition and i wear an armband should i get in an accident i would bleed to death. And apparently even if that's the case, if i have to be admitted to hospital, I have to go through casualty first before being admitted in Hospital. How sick is that ?? I am paying at yet i could die because every second in a person's life counts. Every time i have to go to the hospital or see my specialist then its a long story, i am on Chronic medication and they had told me that someone from Discovery will call me and up until this day they have not called me. <br> I am just really mad at the fact that should anything happen to me , chances of my survival are Zero because of my medical aid, what is the point in me paying when my Medical aid doesn't give the same care back. I call the call centre and one person says this and the other say that.
Thank you for your comment.
As discussed when a member would like to increase his or her cover, it is called a plan upgrade. The Scheme has to manage risk and places certain restrictions on plan changes during the year. Members may only move to defined plans during the year; however, they are permitted to move to any plan type on 1 January each year.
I confirmed that should you need emergency treatment In the case of an emergency, members can be admitted to any hospital. We will cover members for a maximum of 24 hours (or until stable) in a non-network hospital until they are transferred to a network hospital.
I have discussed the process in regards to having a non emergency specialist authorisation approved and should you need any further assistance you may contact us directly.
Thank you for allowing me to address your concerns.
Kind regards
Jashvir
Thank you for your comment.
As discussed when a member would like to increase his or her cover, it is called a plan upgrade. The Scheme has to manage risk and places certain restrictions on plan changes during the year. Members may only move to defined plans during the year; however, they are permitted to move to any plan type on 1 January each year.
I confirmed that should you need emergency treatment In the case of an emergency, members can be admitted to any hospital. We will cover members for a maximum of 24 hours (or until stable) in a non-network hospital until they are transferred to a network hospital.
I have discussed the process in regards to having a non emergency specialist authorisation approved and should you need any further assistance you may contact us directly.
Thank you for allowing me to address your concerns.
Kind regards
Jashvir