It clearly takes more than a year to resolve a query....

For almost a year, I have been fighting Discovery Health and Lancet to reimburse me for money spent from my medical savings instead of my authorisation number for an approved procedure. Lancet has been trying their hardest but Discovery Health claims department just refuses to assist them in rectifying the issue. Clearly even the Claims Adjustment Manager can't resolve this. So what is the next steps ? Im tired of phoning countless times explain this to different consultants over and over and over.....