Issues with MedXpress chronic

Ever since the new MedXpress system has been implemented, I have struggled with each and every medication order. I am slowly switching from an original to a generic brand of medication, as I am very sensitive to small changes. But their system cannot even. It registers the generic as a double of the original, meaning that \it's already been ordered."I understand that my order is complicated and that there might be some issues with it the first time around. But this happens every month and I am actually on here after my call got disconnected (I was waiting on line for ages)"