Issues after surgery

Can someone at Discovery Health please help me sort this issue out.?

I have been going back and forth with emails and phone calls between myself, Discovery and the Pathologist. I have two issues that aren't being resolved:

1. All the blood tests for this year is for a pre-existing condition that I was approved to under PMB, you are claiming for it from my MSA not PMB or the surgery ICD 10 code as you are supposed to. I would like my medical savings back. 2. I feel like there are too many different people handling this query and they don't read emails properly! I need to know what now after the surgery... Am I going to get chronic benefits automatically. Or do i need to re-apply for that too. They sent me the most nonsense email yesterday regarding that.

Please can one person help me sort this out.

I have been going at this for 3 weeks now and getting nowhere.

Please, thank you.