AM
Ashley M
1 reviews | Active since Dec 2015
24 Feb 2021, 12:08
Issue with Policy Plan and My Hospital Admission
I'm due to be urgently admitted to hospital but cannot do so as my medical aid plan that was advised by their call centrw agents doesn't allow me into the hospital in question. I called Discovery and agent agrees I was misinformed, promised to escalate because she is aware I need urgent hospital admission. However she failed to call me as promised by 8:30 this morning. Its 12:04 as I write this and no one has gotten back to me as I await hospital admission. My ref# given was ***. Please can the manager in question that this was assigned to urgently get back to me?
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Replies (3)
Discovery Health's replyOfficial
24 Feb 2021, 13:12Dear Ashley
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Feb 2021, 13:12
Official
Dear Ashley
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
AM
Ashley M's updateReviewer Update
25 Feb 2021, 10:56Its now been 48 hours and whilst I realise my health means nothing to you despite you being my medical aid provider, I wanted to remind you I was due to have been admitted yesterday to hospital and here you are still busy investigating when your blunder was so blatant! I hope the public sees for themselves actual proof of how seriously you take your clients!
To date, NO ONE has bothered to call me and fix the issue and tell me when I can go to hospital!
To date, NO ONE has bothered to call me and fix the issue and tell me when I can go to hospital!
AM
Ashley M's update25 Feb 2021, 10:56
Reviewer Update
Its now been 48 hours and whilst I realise my health means nothing to you despite you being my medical aid provider, I wanted to remind you I was due to have been admitted yesterday to hospital and here you are still busy investigating when your blunder was so blatant! I hope the public sees for themselves actual proof of how seriously you take your clients!
To date, NO ONE has bothered to call me and fix the issue and tell me when I can go to hospital!
To date, NO ONE has bothered to call me and fix the issue and tell me when I can go to hospital!
Discovery Health's replyOfficial
26 Feb 2021, 10:50Dear Ashley
We have contacted you and addressed your concern.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Feb 2021, 10:50
Official
Dear Ashley
We have contacted you and addressed your concern.
Regards
Discovery Health Servicing Team