CV
Cara V
1 reviews | Active since Mar 2013
19 Mar 2016, 09:40
Issue STILL not resolved since December!!!!
My PMB claim from December, that was wrongly paid from my savings account, has STILL not been resolved. I received one email from Megan van Vught, the executive relationship manager, on 18 February and have not had any feedback since. Steep monthly premiums are not justified with such SHOCKING CUSTOMER SERVICE!!
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
23 Mar 2016, 11:44Hello cara2272,
Thank you for your comment.
We confirmed that the relevant claim was processed and paid from the correct benefit. An email with further details has been sent to you.
Please accept our sincerest apologies for the delay in having this claim processed. We are addressing this internally to ensure this does not occur again.
Regards
Jashvir
Thank you for your comment.
We confirmed that the relevant claim was processed and paid from the correct benefit. An email with further details has been sent to you.
Please accept our sincerest apologies for the delay in having this claim processed. We are addressing this internally to ensure this does not occur again.
Regards
Jashvir
Discovery Health's reply23 Mar 2016, 11:44
Official
Hello cara2272,
Thank you for your comment.
We confirmed that the relevant claim was processed and paid from the correct benefit. An email with further details has been sent to you.
Please accept our sincerest apologies for the delay in having this claim processed. We are addressing this internally to ensure this does not occur again.
Regards
Jashvir
Thank you for your comment.
We confirmed that the relevant claim was processed and paid from the correct benefit. An email with further details has been sent to you.
Please accept our sincerest apologies for the delay in having this claim processed. We are addressing this internally to ensure this does not occur again.
Regards
Jashvir