IS THIS THE SERVICE WE CAN EXPECT FROM DISCOVERY

I am waiting for an authorisation for my oncology treatment. I called on Monday and it was escalated. I called on Tuesday to be told that I would have it by close of business - did not happen. I have called the call centre and spoken to Bali, May, Buntu and Ayanda. None of them have the authority to put me through to a case manager - each one of them put through a 'call back message' None have come through. I then phoned the Executive office and all the executives seem to be "out of the office". They have put through a message for one of them to call me - no luck. I have explained that in order for me to have Chemo tomorrow I need the authorisation by lunch time - THE TIME HAS PASSED AND I STILL DONT HAVE IT.