Is there one responsible adult at Discovery that would be able to allocate a payment?

<p>Every month Discovery runs a double debit order on my account because they are unable to allocate a payment i made in February '17 for March's membership.... I will be phoning them for the sixth time today about this... everytime i'm assured that the problem is now or will be resolved.... but they just cant get it right.... so much of my time and energy has been given to this, on top of the nightmare of a sluggish experience it was to sign up with them in the first place......i've phoned, emailed, complained on social media, all i get is a parrot response about how they aim to provide good service, they should stop trying and do a little more succeeding at this goal that seems to be out of their reach. .... maybe spend less of the budget on marketing and more on training and SUPERVISION for their staff....</p>