WJ
Wilna J

1 reviews | Active since Nov 2013

14 Feb 2022, 13:56

IS IT MEDXPRESS OR DISCOVERY WHO IS PROVIDING THIS POOR SERVICE?????

Another month, another frustration. Once again (4th time in a row), my Hypertension meds not delivered by Medxpress. This despite speaking to a consultant every month and being assured that it will not happen the next month. When trying to order the script it indicates the Co-Irbiwin is out of stock and I should contact my medical practitioner. This is despite the fact that the Co-approval has been distinctly prescibed by my GP and a report was handed in where she indicated that the alternative options does not work for me. This was approved by MedXpress & Discovery as chronic medication. Every month I have to make phone calls, try to get hold of someone to help me and report it on Hello Peter. Could this please be sorted out once and for all. Reference number ***

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Replies (2)
Discovery Health
Discovery Health's reply15 Feb 2022, 07:08
Official
Dear Wilna J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply15 Feb 2022, 19:22
Official
Dear Wilna J

We have been in contact with you to address your concerns.
   
Regards
Discovery Health Servicing Team