Is it a Discovery "Health Pathway" for members or Wealth Pathway for Discovery?

Discovery Health Medical Aid - The Health Pathway Assessment Program launched in January 2025. Now be careful to walk the "Health Pathway" please!

The Pathway has proven to be a Pathway to Loss. Loss of a benefit, Loss of money out of your own pocket , no credits for completing assessments. It was after I looked to see the staggering number of complaints logged on this platform regarding Health Pathways, that I felt a bit relieved. It is not only me, but in fact it adds up to 12000 unhappy complaints about "Health" Pathways.

I have now followed the Discovery Complaint Process , emailed the Principal Officer, Mr Adrian Gore twice. I have logged 3 support tickets. Each one ignored. No reply. Who am I , old complaining Grinch that complaints about not getting what he pays for monthly on his plan.

I was given an assessment by Discovery to do a Retina Scan 7 February 2025. I did it. I paid and followed all the rules. Today, 22 March 2025, no reply, no Pathway accredited as completed. But you see it is a benefit on my plan. When I choose my plan it was included and is suppose to support, prevent and give healthcare money available for use.

Because the Health Pathways are managed and allocate assessments with AI, I am sure you can see why the program is only a Pathway of Wealth for Discovery. The Health and Program management and integrity is once again as so many of you see , non existing.

But today I am logging a complaint against Discovery with the Council of Medical Aid. Aa I explained to Discovery before, complaining is bot my full time job or hobby. But as many members know, we only get feedback , a reply, and sometimes service when we use this customer platform. Without this and social media we are ignored. It is amasing to see the difference in service and support and well managed Discovery Bank vs Discovery Health! Anyway...

Discovery Health is not providing Plan Benefits as paid for as a member under Health Pathway Program. My monthly Discovery Health membership debit order goes through every month, on time and the money is available to Discovery Health immediately. Why should I as a member then not receive my plan benefits as outlined in my membership plan and agreement?

Health Pathway Assessments are given, I then follow the instructions, use Discovery Network Medical providers and doctors as per the instructions, and then the cost of the consultations is not paid, the visits not credited and I end up with out of pocket expenses that I would not have had in the first place?

But please consider the above and below information when choosing to go to the doctor or using "benefits" within your Medical Aid. It is NOT what it is.

Discovery Medical Aid Statistics - Member Feedback - March 2025

Business Performance (Rolling 12 months): - Trustindex Rating : Number 16 - Ranked In Medical Aid : 18 - Recommended: Unlikely

Our ranking (Rolling 12 months): #16 in Medical Aid #36 in Health & Medicaly