1 reviews | Active since May 2016
Is Discovery Running out of funds
<p>On Friday the 26 May 2017 which is two months ago my wife went for a Pap Smear Test at Dischem which we paid for in cash , the cost was R540.00. When I submitted the claim with the results , I get a feedback that the ICD 10 code was missing so I send an amended copy from Dischem with the ICD10 code which I sent back to Discovery Health but then the staff did not open this mail as the invoice number was the same as the previous one.</p> <p> I get a mail yesterday saying "Check codes"</p> <p>WRefNo# ********** 702#-</p> <p>WRefNo# ********** 939#</p> <p> </p> <p>DISCHEM is one of the two largest pharmacies in SA and do'nt Discovery have a relationship with to pick up a phone and query the codes.</p> <p>Do'nt Discovery processing department have Drs who can verify the description of the procedure and correct codes.</p> <p> </p> <p>IF Discovery cannot afford to make payments they need to ask for a bail out which our government will readily oblige</p> <p> </p> <p>No phone calls always an email to say we will get back to you within 3 working days and sure as a sunrise they will get back to you on the third working day at 17h00</p>
Dear dericknaidoo31669
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear dericknaidoo31669
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
I hope its not 3 working days time and after hours ie after 17h00
I hope its not 3 working days time and after hours ie after 17h00
Still no response . Its been two days now
Still no response . Its been two days now
Dear dericknaidoo31669
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Dear dericknaidoo31669
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Good Day Brad
I was at the Kruger Park and my Cell C network was very poor at the park. I noticed you tried to get me a few times
Brad on the invoice there is an ICD10 code which is Z01.4
Is it not possible for the consultants to contact Dischem directly to get the codes as they have detail Description on the procedure that was followed.
Do I have to go to Dischem and get a new invoice and will they unserstand your email
Regards
Derick
Good Day Brad
I was at the Kruger Park and my Cell C network was very poor at the park. I noticed you tried to get me a few times
Brad on the invoice there is an ICD10 code which is Z01.4
Is it not possible for the consultants to contact Dischem directly to get the codes as they have detail Description on the procedure that was followed.
Do I have to go to Dischem and get a new invoice and will they unserstand your email
Regards
Derick
Dear dericknaidoo31669
We’ve just sent you final feedback by email. Please contact us if you have any other queries.
Regards
Discovery Health Servicing Team
Dear dericknaidoo31669
We’ve just sent you final feedback by email. Please contact us if you have any other queries.
Regards
Discovery Health Servicing Team
