1 reviews | Active since Dec 2016
Is Discovery a "Medical Aid" in reality or a Medical Insurance Company?
Discovery claim to be a "Medical Aid", but in fact their services are obviously based on some form of financial algorithm which seemingly defeats the object of having a medical aid. It more resembles a medical insurance. I have been noticing some hearing loss and wanted to visit an audiologist to get my hearing checked. I was told that as the "Medical Savings" have been depleted, I would have to pay for the consultation myself. I then asked Discovery about this and it was confirmed. But when I started asking further, if between now and the end of the year I need to visit my GP, or my Dentist, I will also have to pay for the consultations myself. So My question is, "In what way does this constitute a medical aid service? It is evident that the Medical Aid side of this business has deteriorated into a financially run so-called service, and the company are actually using the established infrastructure to concentrate on other business models, like insurance, banking Etc. Often I feel what happens is businesses lose their core focus and I believe this is a case in point. I have used medical aid services for over 30 years and I am generally not a serial doctor or dentist visitor, but I find this situation contrary to the concept of a medial aid. But then, or course, if I now have to wait some 3 1/2 months for a GP or Dentist visit, in what way does this affect my general health? And when I look at the vast number of 1 star ratings against this company, I suspect I am not alone in my issues or opinions.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We have been in touch with you to answer your comments.
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Discovery Health Servicing Team
