International Travel Benifit Claims

So after making sure that I am covered and of the process to be folleed I make a submission for expences I have incurred in Zimbabwe. <br> <br> The long and the short of the story is that I am constantly frustrated by the inability to get any clarification of the situation. I have a reference number which for some strange reason does not refer to anything. <br> <br> I have had one operator who in my opinion blatantly **** to me as to the resolution of the claim. Today's operator cant find the claim again. And apart from the general ******ing around while hanging on a telephone.<br> <br> As usual - promise one thing and deliver another. When it comes to taking money of me then there is no problem.