International Claims - poor service

I have been trying to sort out a claim since last year, even been in person to Discovery Service Centre, two months ago. They say your claim will be handled in 3-5 working days, however it is a lie. I called them every week to follow up and lately everyday. They escalated to Customer Service and told me someone will call you.<br> <br> I am still waiting. <br> <br> Very fast to debit my account, which I did not use for 1.5 years, but very slow to settle claims.<br> Either pay my premiums back for the period or pay the claim.