Internal processes Terrible (NOT TREATING CUSTOMERS FAIRLY)

<p>I hurt my back in a sports injury, I did not know what the benefits were and I emailed discovery for advice.</p> <p>An email was then returned by a consultant, advising me to get a referral letter from my network doctor who should refer me to a physio, biokenetic or a chiropractor for 4 treatments, whereby I would have to pay a co- payment of R100 for each treatment received.</p> <p>I agreed to the conditions, got the referral letter and went to a chiropractor.</p> <p>I then sent the invoice from the chiropractor to the claims department for processing, so I could get my re-imbur*****t.</p> <p>It has been more than a month and with no sign of re-imbur*****t and Discovery tells me that the doctor did not load the claim correctly on some discovery app for doctors.</p> <p>Is that my problem that the doctor did not load the code or whatever she was suppose to load?</p> <p>This is an internal policy and procedure between the doctors and Discovery.</p> <p>It has now become my problem, even thou I have followed the Discovery advisors advice on what my part in the whole process should be and I followed it.</p> <p> </p> <p>I feel that this is terrible service and it is definitely not treating customers fairly</p>