NV
Nadine V

1 reviews | Active since Mar 2018

28 Dec 2023, 21:14

Internal ***** and *******ion

I have experience major internal ***** at Discovery Health.

I’ve had many problems with Discovery medical aid and they don’t end. I take back any positive review I have ever published about this company.

A debit order went through on the normal date but with over a 200% increase.

I found a WhatsApp message stating that my premium will be increased to some exorbitant amount for no apparent reason.

I tried for several hours to get a hold of anyone and they kept transferring me and hanging up the phone.

On my profile there are no changes to my plan or changes to my contribution; however the name of a broker I have never heard of suddenly appears:

RALPH PAXTON MINNAAR

I need this resolved IMMEDIATELY and I will be cancelling my membership with Discovery the first chance I get!

0
Replies (2)
Discovery Health
Discovery Health's reply29 Dec 2023, 07:18
Official
Dear Nadine V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Jan 2024, 09:52
Official
Dear Nadine V

Please check your emails for final feedback from us.
   Regards Discovery Health Servicing Team