MvdM
Melinda van der Merwe

1 reviews | Active since Jun 2013

08 Jan 2026, 16:56

Internal administrative error is placing a financial burden on its members

Discovery health has acknowledged a claims processing error on their system for the period of January-December 2025, which resulted in incorrect benefit allocations. After retrospectively reprocessing claims nearly a year later, Discovery now alleges that I owe a substantial amount in 'overpaid' benefits. I am being asked to repay this amount despite the error being entirely on Discovery's side, with no reimbur*****t offered for the claims declined due to the same mistake.

0
Replies (2)
Discovery Health
Discovery Health's reply09 Jan 2026, 07:52
Official
Dear Melinda V
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 Jan 2026, 12:41
Official
Dear Melinda V
 
Please check your emails for feedback from us.
 
Regards 
Discovery Health Servicing Team