MvdM
Melinda van der Merwe
1 reviews | Active since Jun 2013
08 Jan 2026, 16:56
Internal administrative error is placing a financial burden on its members
Discovery health has acknowledged a claims processing error on their system for the period of January-December 2025, which resulted in incorrect benefit allocations. After retrospectively reprocessing claims nearly a year later, Discovery now alleges that I owe a substantial amount in 'overpaid' benefits. I am being asked to repay this amount despite the error being entirely on Discovery's side, with no reimbur*****t offered for the claims declined due to the same mistake.
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Replies (2)0
Replies (2)Discovery Health's replyOfficial
09 Jan 2026, 07:52Dear Melinda V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Jan 2026, 07:52
Official
Dear Melinda V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
13 Jan 2026, 12:41Dear Melinda V
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Jan 2026, 12:41
Official
Dear Melinda V
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
