Insured Network Benefit

Good day

I noticed that a number of my GP consultations have not been paid. Now, I know that my MSA has been depleted, however, GP consultations were always covered before to a maximum of 6 consults per family. If this process has been removed, then surely it's at a disadvantage to members, because not only has the premiums increased and the MSA decreased but this added advantage has also been taken away. So, how are you offering an affordable service?

Please can you have a look into why my GP consults are not being paid?

Many thanks