Insensitive ******* medical aid

<p>On the 30th November 2015 I was admitted at Tshepo Themba Hospital I gave birth to a beautiful baby girl on the 1st of December unfortunately she was a premature. She was admitted to ICU. An authorisation was given to the hospital hence I could do the delivery on the 1st December. I added my daughter on the 6th of December 2015 ( I have emails to prove it). My daughter passed away on the 7th of December 2015. I left her on the medical aid until the end of December so that her bills can be sorted. On the 9th of December I was called and told that her bills for the Xray scans were not going through they were declined. At that emotional time I told them I was grieving my daughters passing and they must called Discovery because I added my daughter on my medical aid and it was approved on the 6th of December. 2 months later I still received calls that some bills are still not going through. How is that possible when I added my daughter and I had an authorisation code for my hospital admission. I did my part but I'm just getting *****ed over by Discovery. Now the highlight is when this month July 2016 I received sms of Xray bills that have been handed over for collection. I haven't healed from loosing my daughter I'm still coming to terms with the lose.Discovery gets their money every month I have never once skipped payment.The accounts lady who handed the account over for collection says Discovery declined it because the authorisation code was only linked to me. What the Hell is that if someone actually did their job and checked on their system they would have seen that that authorisation code was linked to me and I have added my daughter so she was also covered. I hate the fact that I'm still with discovery. You people have caused me so much stress. Someone will definitely be held liable for this mess. I am sick and tired of this incompetence. REFERENCE NUMBER : ********** 305. I don't want your stupid meaninglessness apology. First I want these bills sorted. And before I close this account with you my lawyer will be in contact with you because I am sueing you people have gone too far now. You are insensitive but you quick to take money from me.</p>