Inquiry Regarding Flexi Care Plus Citizen Points and Service Improvement

Dear Discovery Health,

I am writing to inquire about the Flexi Care Plus Citizen benefit that offers a 10% premium pack allocation to Clicks Card Reward points. I enrolled in this plan in July 2023.

Benefit Discrepancy:

As per the plan details, I expected to receive a 10% allocation of my premium pack to Clicks Card Reward points. Service Concerns:

In 2023, I needed to submit a review on Hello Peter to receive my initial points allocation. Both Discovery Health and Clicks were unable to provide a detailed statement outlining the specific points allocated to my account. The most recent points allocation occurred in early November 2023. As of today, March 25, 2024, I have not received any further points. Request and Expectations:

I request that Discovery Health: Discontinue advertising benefits that cannot be consistently delivered. Ensure consistent service levels for all members. Allocate any outstanding points due to my account. Provide clear and transparent communication regarding the benefit and allocation process. I believe all members deserve accurate information regarding plan benefits and timely access to earned rewards.

Thank you for your time and attention to this matter. I look forward to your prompt resolution.

Sincerely,