Inquiry Regarding Discovery Gap Cover (***)

Dear Discovery Gap Cover,

I am writing to follow up on my application for gap cover (reference number ***) submitted on September 20, 2023.

During the application process, I was informed that my waiting period could be waived if I provided my previous gap cover policy schedule. I submitted the schedule on October 1, 2024, the last month I paid for the previous coverage. I followed up with an email on December 3, 2024, to *** regarding the waiver status but received no response.

On December 3, 2024, I contacted Discovery Gap Cover by phone and was assured that my previous policy information was received, and the waiting periods were indeed waived. However, no debit order was initiated on November 25, 2024, as expected.

Further attempts to reach Discovery Gap Cover via email to [email address removed] on December 3, 2024, were unsuccessful. Finally, after contacting customer service by phone (***), I was informed that I was mistakenly placed on a 3-month promotional offer with waived premiums, but the waiting period was not waived.

I have not received any official communication, such as a policy schedule or confirmation of the waived waiting period.

Due to the lack of responsiveness through other communication channels, I am reaching out to ensure this is a genuine misunderstanding and not an intentional delay or gross incompetence.

I would appreciate clarification on the following:

Confirmation that my waiting period has been waived. When the first debit order for my gap cover will be initiated. When I can expect to receive the official policy schedule. Thank you for your time and attention to this matter.

Sincerely,

Daniel Daniels