Inhumanity at its best - we cover you, we cover you not!

I was involved in a bad car accident with my son, and the paramedics (upon checking our scheme details) transported us to Milpark hospital trauma unit. We were discharged the same day. While I understand my plan is an exclusive hospital plan, I can't believe that I have to pay for a trauma unit hospital bill. If this is the case then what guarantee in the future that Discovery will pay the bill if someone got hospitalized? After observing this, I am really sick and tired of these senseless inhuman T's & C's? I opted for a hospital plan (although paying over 5.6k/m) not to end up paying extras esp when it comes to trauma following a car accident. I had already an ongoing complaint against Discovery that hadn't been solved yet as they keep passing the buck, but this is an insult to all injuries. As a customer, I am bound to what I signed for, but accident trauma should be part of the full hospital cover, otherwise, people will force themselves to stay overnight so the system can consider them 'hospitalized' = which is both dishonesty and never cost-effective to the medical scheme provider?

We didn't have a choice during the accident to choose the target trauma unit as we trusted the ambulance's choice. There must be a human side to this business. Thank God my son and I were mildly injured, and imagine if we were gone, my family will be soured by the loss and the bill.

In the end, if this is Discovery, well good luck, as I don't think we are the only ones who'll be a CHURN for this business.