gG
gamzie G

1 reviews | Active since Aug 2016

09 Mar 2023, 20:37

Inhuman Treatment to Policy Holders

I can't believe Discovery is putting me through this. I went to get my mirena removed in February and the gynae failed to remove it in his offices. He then referred me to another gynae and he tried to remove it today because it seems like this mirena has become embedded in my uterus.

He's arranged for me to be put under local anesthetic and for the removal to be done in the theater, due to the pain that will be involved. His office called discovery while I was there and were told that a justification would need to be provided as to why this procedure should be done in a theater. They asked for this in writing and said they would get back to us today and if it's approved, I'll get the email.

I've received nothing and this mirena is still EMBEDDED IN MY UTERUS! Should I be on the verge of death to be allowed to get it removed? I've been in pain for a while now and Discovery still won't authorize my procedure. I've even gone for a second opinion but still they need justification?

Please be human man.

0
Replies (4)
Discovery Health
Discovery Health's reply10 Mar 2023, 06:49
Official
Dear Diana S

 We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 Mar 2023, 10:14
Official
Dear Diana S

 We’ve contacted you regarding your complaint.
   
Regards 
Discovery Health Servicing Team
gG
gamzie G's update10 Mar 2023, 10:19
Reviewer Update
Yes, you have indeed contacted me and informed me that you made the decision to decline this much needed surgery, on the basis that it doesn't qualify for Prescribed Minimum benefits, despite motivation from the doctor strongly stating why this needs to be done in theater. I am beyond disappointed and hurt by this treatment from Discovery.
Discovery Health
Discovery Health's reply03 Apr 2023, 09:26
Official
Dear Diana S

 We’ve responded to your complaint.
   
Regards 
Discovery Health Servicing Team