Inexcusable Poor Service & No Customer Service -WRefNo#***#- -MailRef#***#-

Evening,

I have received your email requesting the exact same documentation that has already been sent and that is STILL attached to this email.

STATEMENT GRM*** contains the details you are looking for. To open this attachment please use *** as the password.

I have sent this on numerous occasions. Please attend to and finalize asap. You have been dragging on this claim and it is ********* and unacceptable.

Proof of payment is attached. Statement from the doctor is attached. The information mentioned on the email displays on the statement. Please stop with the unecessary delays.

Just a tip - I pay my medical aid and have been a long standing customer. Instead of sending emails, try and pick up the phone like I have been doing so that we - the paying customer can get some service! I promise I wont have you waiting on the other end, for half an hour and spit out excuses on how long it can still take to process a claim! -WRefNo#***#- -MailRef#***#-