ZA
Zeenath A

1 reviews | Active since Aug 2020

16 Feb 2024, 10:55

INEFFICIENT SERVICES!

Im SICK AND TIRED of inefficienct Discovery! I uploaded my scripts on med express..NOTHING DELIVERED! I uploaded my scripts again and phoned to log a query. the lady told me that i must now get my medication from dischem and there is a link on the discovery website which will direct me to the appropriate web page so i can order my medication....THERE IS NO LINK ON THE WEBSITE!! i then tried using the app on my phone. i got somewhere, BUT I ABSOLUTELY HATE IT! i have 2scripts to upload, i could only upload 1 script! now, i cant find that link on the app, in order to pload my second script! You people want me to DIE!! WHY MAKE CHANGES TO SOMETHING WHICH WAS WORKING PERFECTLY PREVIOUSLY? I DONT KNOW WHAT I PRESSED, I DONT KNOW WHAT IS GOING ON WITH THIS!! DISCOVERY, I HATE YOU!! WHY U MAKING LIFE SO DIFFICULT?? BEFORE IT WAS UPLOAD, VERIFY, ORDER, PAY, DELIVERED...NOW I CANT EVEN GET PASSED UPLOADING MY SCRIPTS OR FINDING THE DISCHEM LINK!! SORT OUT YOUR PROBLEMS AND STOP MAKING MY LIFE SO INCONVENIENT....I AM PAYING FOR CONVENIENCE NOT HEADACHES!!!

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Replies (2)
Discovery Health
Discovery Health's reply16 Feb 2024, 12:31
Official
Dear Zeenath A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Feb 2024, 17:51
Official
Dear Zeenath A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team