Inefficient service

<p>I am a healthcare professional who has patients on discovery health medical aid. In order for discovery to pay for the claims, I need to register with them as a healthcare professional.</p> <p> </p> <p>However, It does not allow me to register online, instead it direct a me to an email address, I've emailed this address, as well as called a consultant, who advised me to email the same address again.</p> <p> </p> <p>I have been sending emails to this address for one week with absolutely no response! How unacceptable! How is my patient supposed to claim their money??? </p> <p> </p> <p>I have even called the call centre and asked them to get a senior supervisor to contact me, but still zero response! Pathetic </p> <p> </p> <p>The best part is that if I had contacted them to sign up for medical aid, they would get back to me immediately! </p> <p> </p> <p>Seriously disappointed</p> <p> </p>