RK
Rodney K
1 reviews | Active since Jun 2016
07 Jul 2025, 09:11
Inefficient Service
Extremely poor service from Discovery onchology claims. Doctor submited a claim for onchology for R8700, treatment date 23 May. Discovery removed funds from the savings instead of onchology benefit. Queried this many times with Discovery and they logged many calls without a resolution. After a week of complaints, Bret Mckuur spoke to the Doctors rooms for administration date to be changed, which was submitted 6 days ago. Called onchology again today without any resolution. Apparently, it is with another department and there is no turn around time to resolve. *** & ***. Tel ***
Helpful (0)
Replies (10)0
Replies (10)
Discovery Health's replyOfficial
07 Jul 2025, 12:13Dear Autar J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Jul 2025, 12:13
Official
Dear Autar J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
RK
Rodney K's updateReviewer Update
08 Jul 2025, 13:29Hi. I have not received any feedback on this matter. I have been calling Onchology every other day and the agents does not have the correct information or always claim that the issue is wit a different department. They also give different information on different days. I have spent thousands of rands on calls thus far without any resolution from Discovery. This is incompetence at a highest level from Discovery Onchology and their respective departments. Please can a senoir contcat me onthis matter.
RK
Rodney K's update08 Jul 2025, 13:29
Reviewer Update
Hi. I have not received any feedback on this matter. I have been calling Onchology every other day and the agents does not have the correct information or always claim that the issue is wit a different department. They also give different information on different days. I have spent thousands of rands on calls thus far without any resolution from Discovery. This is incompetence at a highest level from Discovery Onchology and their respective departments. Please can a senoir contcat me onthis matter.
Discovery Health's replyOfficial
09 Jul 2025, 15:51Dear Autar J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply09 Jul 2025, 15:51
Official
Dear Autar J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
RK
Rodney K's updateReviewer Update
10 Jul 2025, 10:04Hi
Issue was escalated. Was told another department has to look at this. Nevertheless, it appears that Discovery departments are actually clueless on how to resolve this matter. They expect the Client to keep on following up while they fail to prioritise fixing their system issues. Please can a Senior from the respective department contact me urgently on a resolution.
Issue was escalated. Was told another department has to look at this. Nevertheless, it appears that Discovery departments are actually clueless on how to resolve this matter. They expect the Client to keep on following up while they fail to prioritise fixing their system issues. Please can a Senior from the respective department contact me urgently on a resolution.
RK
Rodney K's update10 Jul 2025, 10:04
Reviewer Update
Hi
Issue was escalated. Was told another department has to look at this. Nevertheless, it appears that Discovery departments are actually clueless on how to resolve this matter. They expect the Client to keep on following up while they fail to prioritise fixing their system issues. Please can a Senior from the respective department contact me urgently on a resolution.
Issue was escalated. Was told another department has to look at this. Nevertheless, it appears that Discovery departments are actually clueless on how to resolve this matter. They expect the Client to keep on following up while they fail to prioritise fixing their system issues. Please can a Senior from the respective department contact me urgently on a resolution.
Discovery Health's replyOfficial
10 Jul 2025, 14:02Dear Autar J
We will contact you shortly with feedback.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Jul 2025, 14:02
Official
Dear Autar J
We will contact you shortly with feedback.
Regards
Discovery Health Servicing Team
RK
Rodney K's updateReviewer Update
15 Jul 2025, 13:29Please note that i have not received feedback on this issue. My MSA balance is NOT YET CREDITED. Please contact me urgently.
RK
Rodney K's update15 Jul 2025, 13:29
Reviewer Update
Please note that i have not received feedback on this issue. My MSA balance is NOT YET CREDITED. Please contact me urgently.
Discovery Health's replyOfficial
16 Jul 2025, 11:31Dear Autar J
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply16 Jul 2025, 11:31
Official
Dear Autar J
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
17 Jul 2025, 09:58Dear Rodney K
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Jul 2025, 09:58
Official
Dear Rodney K
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
RK
Rodney K's updateReviewer Update
17 Jul 2025, 10:31You have been in touch with me without any resolution as yet. The matter is currently unresolved.
RK
Rodney K's update17 Jul 2025, 10:31
Reviewer Update
You have been in touch with me without any resolution as yet. The matter is currently unresolved.
Discovery Health's replyOfficial
28 Jul 2025, 10:29Dear Autar J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply28 Jul 2025, 10:29
Official
Dear Autar J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team