Inefficient claims process and poor customer service

I have had such a frustrating experience with Discovery Health medical scheme. I registered for a medical aid for my wife as of March 2025. It came as a surprise to me that every time we go to the pharmacy as well as lancet all of a sudden the medical aid doesn’t have funds even with minimal claims and 99% of the time we can’t claim from the medical aid and we are paying with cash but on the other side we are paying R4,8k for a medical aid that’s not working for us. The claim is they pay our gynaecologist and with all due respect he charges R2k per session and we pay for our own pregomega, which is a clear indication that there will never be a saving with discovery. You will be met with unhelpful representatives who seemed more in following procedure than resolving my problem as to where are the savings, there is a lack of transparency. I would not recommend discovery to anybody, I have withdrawn the medical aid effective immediately even though now they are trying to charge me for a full month on arrears. I won’t be surprised if they collapse, and I’m glad to see other reviews stating that no matter how advanced the plan is no assistance is provided and some way some how you end up having to use your own money even with a medical aid in place.