Inefficient call centre

I contacted the call centre on Sat 17 Oct and am reeling in horror at the shocking and controversial call centre assistance. After spending the bulk of my morning, attempting to seek assistance, I was ridiculed by conflicting information from 3 different agents, when requesting to speak to a manger, all agent confirmed there were no floor managers available?!? My first call (Siyanda) was disconnected, on my second call (Kirsten) I was advised of beinn transferred to a CRM, my third call (Babongile Hlanganya) confirmed he was infact an agent and there is no manager available. Babongile incorrectly prompted Kristen to request I complete a health declaration form and when I questioned this, I was then advised this was infact not necessary and was an incorrect procedure followed by the agent. I requested an email correspondence from a manager on Monday 19 Oct and alas, no correspondence from a manager! Incompetence and neglect of the urgency of this situation has left me questioning the integrity of the staff encountered Where is my requested email from a MANAGER ??