Inefficient application process

Absolutely shocked by the inefficient application process of discovery health.<br> For an organization that is always claiming innovation and excellent customer experience.<br> My new employer processed my application form with them last week and till today, I do not have membership confirmation.<br> I do not understand why it is taking more than a week to process an application. We are living in an technology advanced world.<br> My disadvantage is that I am forced to be on discovery medical because they are my employer service provider of choice.<br> One thing I cannot tolerate is bad customer service. I just joined a new employer and don't need to be stressing about my medical aid.<br> My previous medical aid scheme was the best, I still remember to date that my application was done within a week and I was kept informed about the progress of my application.<br> If this is what I have to deal with, I will make sure that I make noise to at the highest level to the right people to my employer about the horrible experience that I have to go through as a customer.<br> I will make noise to people who have power to make strategic decisions and can look at other excellent medical aid service providers.<br>