Incredibly hard to make payment

WORST WORST SERVICE I have called in 3 times today - to get the correct reference number for payment - I kept being given the wrong number please confirm WHAT IS THE CORRECT number to use so that I can make payment through capitec

Was told by y our STAFF that I must use the medical aid number *** DID NOT WORK then phone in again was told you need to add 2 and 8 zero's ***(member number)

Still does not work - HOW DO YOU EXPECT your elderly staff to use the online function when you make it SO DAMN HARD!!!