Incredibly frustrating administration regarding claims

I have been battling with discovery to pay a specialist since July. All the appropriate routes where taken, I have called and enquired several times, each time being ensured that all is resolved and that the claim will be payed out. Just to find out every time that it is still not paid for some reason.

We are pregnant with our fourth child, had a miscarriage just before this pregnancy. Now there is an administration issue with the previous pregnancy benefit basket causing scans and bloodtests that would otherwise be covered, to not be covered. I have also called and enquired about this, once again being ensured that it is now resolved. Just to find out it is still not resolved and claims are not paid and left to my account.

The administration is extremely frustrating. Getting through via call centre becomes an expense on its own trying to get everything resolved multiple times.

And with the income verification there has been a further administrative fault. I provided bank statements, payslip statements, everything as incredibly complete as it possibly can be. And now they have put me on a income bracket that I should not be, meaning I will pay double the payment that I should. Now once again trying to resolve their messes. I am so tired, frustrated and honestly angry.

I have been a loyal member of discovery for almost 10 years, very seldom having issues. But this year their system is a complete mess. I am strongly considering moving to a better equipped medical aid that actually cares about their members.