Increase in premium doubled and terrible assistance

Like many other people here I would like to complain about the increase in my monthly premium. They doubled it and talking with them is a pain. First you need to go through a bot chat and ask to chat to a person, then you wait for almost an hour just to be told they will call you, then they call and put you on hold for another 40 min just to hang up on you because it’s the end of business hours. They keep on asking for different things every time. Their communication is not clear. Now they have already issued January’s contributions to the bank and I don’t have enough to pay. I have been a member for 14 years, and have to fight them on and off about claims they don’t pay in full. If I didn’t show them their own T&Cs they would get away with it. I pay everything in a timely manner and would love to continue with my plan despite the hustles every now and then, but I will have to cancel it and find another medical aid because if I pay what they want I won’t be able to buy food. How can they expect that half of my income pays for a medical aid if I have no assets? I gotta pay rent, water, electricity, kids school, etc… that’s just ridiculous