Incorrectly Billed

On the 5th of June 2015 my wife was admitted to Wilgeheuwel Hospital. The hospital obtained a authorisation number. On the 9th June 2015 my wife received a customer care call from a lady by the name of Larochelle advising that payment up to 9th June 2015 will be paid in full by the Medical Aid, Larochelle also advised that for the next day i.e. 9th June 2015 onwards part of one Doctors account (Dr A. Korb) will not be paid for. My wife was discharged the same day 9th of June 2015. On the 17 June 2015 my wife received a sms from Dr. A Korb advising that she owes R1639.30.<br> I then called Discovery on the 18 June 2015 to enquire about this, I spoke to Elke who took down all this information and said she would investigate and call me that same day after Lunch on either my cell number or home, however up until today 19th June 2015 she failed to call. I advised Elke that we will not pay for this as Larochelle advised on the 9th June 2015 that the accounts were being sorted by the Medical Aid. <br> <br> We as the customers have done everything right. We went to an authorised hospital from the list, got an authorisation number.<br> <br> We are very disappointed with the customer care received.