Incorrect payout for February and March payout

Item: Discovery Health
Rating: 1
Author: Natalie G

I have repeated emails where I not been in full reimbursed for February and now March. According to the code they don't pay which is incorrect as they paid last year and January. I have savings and feel ****** by Discovery.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 Apr 2024, 07:22

Dear Natalie G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 Apr 2024, 07:22

Official

Dear Natalie G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Natalie G's updateReviewer Update

12 Apr 2024, 17:08

Since March I have emailed executivepe and claims as well as WhatsApped. I have savings. Now I have called and claims has no answer since they are investigating. It doesn't take this long to investigate when I should have been offered to sign the payout to be allocated to these claims. It's my money.

Natalie G's update12 Apr 2024, 17:08

Reviewer Update

Discovery Health's replyOfficial

15 Apr 2024, 16:37

Dear Natalie G

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply15 Apr 2024, 16:37

Official

Dear Natalie G

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team