Incorrect Options for Discovery Medical Aid

Item: Discovery Health
Rating: 1
Author: prasad B

Its so difficult to get the correct line or number for Pre-Authorization for medical service . Why does Discovery has so many options to select on IVR which makes the client so confuse when in stress due medical emergency . Please filter out these IVR options especially for medical attention.

Helpful (0)

Replies (3)

prasad B's updateReviewer Update

25 Aug 2019, 10:25

Call to *** on a weekend will be a nightmare to get hold of consultant for Medical Authorisation . The IVR keeps prompting safe information again and again even you press the right buttons.This is pathetic

prasad B's update25 Aug 2019, 10:25

Reviewer Update

Discovery Health's replyOfficial

26 Aug 2019, 09:05

Dear prasad bhogi

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Aug 2019, 09:05

Official

Dear prasad bhogi

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

27 Aug 2019, 13:32

Dear prasad bhogi

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply27 Aug 2019, 13:32

Official

Dear prasad bhogi

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team