Incorrect Online Profle - 2 Years Asking for Fix

For 2 years I have been complaining, requesting and fighting with you to fix my profile. You have confirmed fixes but it was never done. I am getting rather fed up because, as a paying client, I deserve proper service. If this is not resolved in at least 2 weeks from the date of this complaint and email sent, I am compelled to look at a different medical provider.<br> I have an online profile on the website.<br> Problem: you have me on a group company policy. I explained many times that this is probably from 9 years ago when I was with a company at the time and you revived my membership number as an Individual. The online profile should be INDIVIDUAL!<br> I have TRIED to register a new profile as your consultants continue to tell me to do but I cannot do that: \According to our records