1 reviews | Active since Jan 2013

18 Apr 2018, 11:41

Incorrect labels of "upgrade" and "downgrade of policies" - False advertising.

Item: Discovery Health
Rating: 1
Author: Angela D

I've been a member of Discovery since 2012. in December 2017 I "UPGRADED" my plan. I was told I can "upgrade" once a year in a specific time frame and downgrade anytime. Have used new plan for 4 months and its not suiting my needs or my budget so I want to downgrade back to my previous plan. Lo and behold- moving back to my old plan is considered an "UPGRADE".

How can an upgrade work both ways? That makes absolutely no sense. I honestly feel the word "UPGRADE" is being used as false advertising here- a clever little loophole to prevent downgrades. It's not made clear which plans are downgrades.

I'm now looking for other affordable medical aids with the cover I actually need, not a plan that doesn't suit needs or pocket, with hidden "upgrade" requirements.

Helpful (0)

Replies (5)

Discovery Health's replyOfficial

18 Apr 2018, 12:10

Dear adtiny1

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Apr 2018, 12:10

Official

Dear adtiny1

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

20 Apr 2018, 15:18

Dear adtiny1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply20 Apr 2018, 15:18

Official

Dear adtiny1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Angela D's updateReviewer Update

22 May 2018, 10:07

Discovery did call me. Twice. With a solution of "there's nothing we can do." Nobody can explain why My change was "upgraded" or why going back is an "upgrade". I asked to escalate- received another phone call of "nothing we can do". "We understand your frustration". No, you clearly don't. So in essence, absolutely NOTHING has been done, I'm stuck on a plan that I'm extremely unhappy with and can't change back! Disgusting considering I've been a loayl customer for over 5 years!

Angela D's update22 May 2018, 10:07

Reviewer Update

Discovery Health's replyOfficial

22 May 2018, 10:19

Dear adtiny1

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 May 2018, 10:19

Official

Dear adtiny1

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

24 May 2018, 12:31

Dear adtiny1

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply24 May 2018, 12:31

Official

Dear adtiny1

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team