INCORRECT INFORMATION PROVIDED

dear sir / madam<br> I was admitted last year 28/09/2015 at Lenmed clinic after I got authorization from my medical aid(DISCOVERY) on the morning of that day I got a call from a lady to say authorization has been fully granted and my hospital bill will be full paid and I asked are they sure is there anything I would need to pay and they said \NO\" I must just relax all will be taken care of!to my surprise in December I get a call and an sms from LENMED saying I owe them money and I asked what that is for to my shocking surprise I had to pay a CO-PAYMENT and I then sent an email to discovery which they responded after a couple of days and still after I spoke to them they just said we will investigate but never got back to me. on the 09/02/16 I then called discovery again and demanded to speak to a manager then Faj took the call, when she got back to me they now conveniently cant find the call recording which I don't know how is that my problem because the assured me that all will be taken care of and there will be no extra cost. had I been advised then I would go in knowing what is expected of me and to this day Faj is still investigating the matter I think since she said she will call"