Incorrect Information given

I called in Friday 14 June and enquired about promotion where a person qualified for a refund on Apple Watch activation fee if they took out benefit in that period, I was told I qualify, then I went to take the watch on 16 June. 19 June I called again, was transferred to Vitality and told refund would be paid 15 July. Called again after 15 July and was then I told I didnt qualify for promotion as that was only for new Discovery Bank clients. I would not have taken out the watch if I knew this to begin with!! Can I please have the activation fee back, or take the watch.