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miyelani S

1 reviews | Active since May 2015

27 Jan 2016, 17:57

Incorrect information

I requested to change my network doctor last year as i had moved to Pretoria north. The consultant that assisted me to change was very friendly and helpful. On the 27 of January 2016 my daughter got sick so i had to take her to the doctor which the consultant assisted me to change to, when i got there after 4 pm as i had to go to work only to discovery that there was no doctor the contact number provided just rings no answer . <br> i had to call the call center four times as i wanted them to tell me why the provide us with incorrect information, the agents were very rude one lady even hanged up on me as i was speaking to her . now i am suck with a sick child and i don't know what to do.Discovery should confirm with their doctors if the address and the contact number is correct . The consultant that helped me was Athin, he managed to get me a doctor that can assists and also check if the doctor was still opened . Thanks Athin

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