Incorrect info on Discovery health App and Omitted info on plan guide

I am someone who makes sure I read through my plan guides thoroughly to make sure I don’t incur unecessary costs and to understand my health plan. To my surprise today, for the 1st after being with discovery for about 7 years now, apparently their Pap smear benefit is covered once every 3 years. No where in the plan guide this is stipulated, neither on the app. All the consultant could say was sorry you should’ve called before going to the gynae. Kanti what’s the app made for, I made sure to check my app before going to the gynae and it clearly stated that I still have a screening benefit available for this year, I keep refreshing and it still shows the benefit as available. Lee confidently said , well the App is incorrect we don’t put such info there either. Why have an App in the 1st place if none of the info there is valid. I was warned by people about this medical aid and I always defended them coz I never ever had issues when it came to women health side of things but after today I am definitely having 2nd thoughts. They just rejected the claim from my gynae without hesitant…further explaining about a wellth fund where the previous claim was paid from being depleted, I knew nothing about this wellth fund that is capped at R2k only for a lifetime, what a joke!! R2k, lifetime, for a Pap smear. Come one….but anyways I’m just glad my employer introduced FedHealth and Bonitas at our company due to a high increase of complaints at work about Discovery medical aid and omitting crucial information as such from their brochures and app and only gets disclosed when they need to pay . Can’t wait to jump ship!!