Incorrect info given by your watsapp agents— you will have to give me a refund without an invoice !!

On the new health fund, I earned R1000 on the 1st or 2nd Jan, I got the notifications, but I couldn’t see where this money is , I have been asking your chat agents since last week and all of them said I don’t not have such amount, I didn’t earn anything bla bla!!! Do you train this people on new products before you launch it?? Cause they don’t seem to know what is going on!! All of them that I spoke to on different days/times told me I’ve no such , making me look like I’m crazy but I know what I was talking about!! Been going through the app trying to find this amount cause I know I’m not losing my mind!! I eventually found it!! So how on earth do they not see it??? How on earth do they not know that o have this R1000 in my health fund wallet??????? As a result I paid R500 in cash to the Dr and didn’t even ask for an invoice cause I was told that I have no money in my wallet!! Well I need to claim for that R500 that I paid Dr Lambat for consultation, it is your own fault you told me that I’ve no funds, so I did not ask for an invoice to claim back, I will not go back to the Dr to be asking for invoices, I will submit the claim with just the screenshot of my payment on the banking app cause I paid with my discovery card!!! You can’t just give incorrect information, I’ve been telling you I have R1000 and you insisted that I do not have it!!! So you will just have to refund me without asking me for invoices!!! Cause this is the fault of your agents!!!

One of the chat agents that I spoke to about this R1000 who said I don’t have any R1000 was Masivuye, he said I will only earn R500 when I complete dental check up !!!

I also spoke to Monique , asked her the same thing about the R1000 that I earned on the health app, I asked her whetr is it cause I can’t see it and I need to access it to use it !! She told me it will be 1000 in my miles account!! Such incorrect information?? Why ?

I spend R500 in cash and paid Dr Lambat , after I am told by two watsapp agents that I have no funds I my health wallet that I can use or claim from after seeing a Dr!! As a result I just went to lay R500 cash, no invoice to claim cause what was the point since I’ve no money to claim from !!!

Only to now find this R1000 in my health wallet myself, after I’ve been going through apps searching for it !! This is unacceptable

I need someone to call me as soon as possible, a person that will facilitate this claim, I will not go to the Dr again to go ask for an invoice, you guys can call the Dr yourself if you wish to to get all that information from him, I just need my R500 from you cause it is your agent that are out here giving wrong information !! I only have the R500 transaction on my app and it shows it’s for Dr Lambat and I will be doing nothing else going up and down collecting invoices!! If you just gave me correct information in the first place I would have asked for an invoice while I was with the Dr!!!

This is unacceptable, please train the agents to know what to say or to go ask for help if they don’t know the products, cause I can’t be the one to train them, I’ve been telling them I’ve R1000 and both of them said I definitely do not have it, I earned this on the 1st Jan already !!!!!!

Please refund me the R500 that I pod to the Dr in cash !! You can facilitate the invoice yourself, I will not do it !! You can call the Dr if you need to, Dr Lambat in Benoni Lake avenue !! But the bottom line is I need my R500 that I paid in cash, I cannot be denied the right to claim when I have funds to claim from , but your agents just chose to give me incorrect information