LvdW
Laura van der Westhuizen

1 reviews | Active since Jan 2025

03 Jan 2025, 07:51

INCORRECT INFO GIVEN

I really needed a medical aid and saw a reasonable one for R1565 on Face Book, with Discovery, which would cover the options I needed, so I requested them to phone me. All calls are done telephonically, which I would love to listen to again. I was only allowed a network doctor, which was fine. The agent listed 2 doctors and I selected 1. I was told I was covered for meds and gp visits, but there would be copayments, which was fine. I only ever saw the selected doctor once and he gave me a repeat script. Every time I tried to claim, the pharmacist would tell me payment was declined, as it was not a network doctor, yet they told me to see him. I went on the app and looked on my account. Listed, was another doctor I should be seeing, miles away, who I had never heard of. I sent Discovery several emails and eventually they phoned me. When I told them what was happening, the agent said they don't pay for scripts and when asked about the doctor, her reply was, "I'm sorry that you were misinformed." I canceled the service with immediate effect. I cannot believe that those who need medical aid, are literally **** to, in to taking it. I would not recommend this medical aid to anyone and please don't believe everything you read on Facebook.

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Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2025, 10:02
Official
Dear Laura van der Westhuizen 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Jan 2025, 13:52
Official
Dear Laura van der Westhuizen  Please check your emails for feedback from us. Regards
Discovery Health Servicing Team