Incorrect info and Lazy

<p>As a new member, or wanne be member I have to complain. I think it is unfair for a member to get all the information from other practitioners. I am also struggling to get the correct information as the return request changes each day. For example, I called in Monday to inquire on the status of my application, being told that only my letter from the dr is needed. So I have provided the letter from my dr referring me to the state hospital for an emercency ******* breach.. Yesterday I receive an email saying that you need all the documents from the state hospital as well as for my wifes. I have called in and none of these information were asked. Why must I get the documents as I dont even know who has done the operation on me. I was transferred from one state hospital to the other. No one will give the correct information to me. Now I have to pay the expense out of my own pocket to try and get the information from the state hospital and as you will know, that is difficult to get. Why isn't Discovery sourcing the documents. I have provided the information as asked. Now I must dig up more info. It is unfair and think that Discovery is to lazy to call a practitioner for more information. As per letter that I have attached to my email, I clearly stated the case. All I think should be done is, for you ( Discovery ),to request me to visit a dr for examination. Hope that this will be sorted out within next week. Etienne</p>